Our goal is to provide you with accurate information, excellent service and support throughout the process. Whether you are calling for the first time, waiting for your closed file information, or searching for a birth relative, or have been contacted by us on behalf of a relative who wants a connection, we want you to know that we strive to help you feel understood and supported.
The following profiles illustrate the caring approach Midwest Adoption Center strives to achieve in every one of our contacts with you.
LaKisha, our intake worker, is available 5 days a week to answer any and all of your questions. She understands that the process may seem daunting and it is her job to give you initial information, offer support until your case is assigned, or assist you if your worker is unavailable. . Whether you need help understanding the process, the paper work, or completing the registry forms, she is here to help.
Sue F is our file retrieval expert, and while you probably won’t ever speak with her, she is an essential player on the MAC team. One of Sue’s most important tasks is to take the information you know and use her years of experience as a genealogist to find the files required to provide service.
Dawn is an experienced worker who has been with MAC since 2004 and is the Program Coordinator of DCFS Closed File Information and Search Service. Dawn believes that supportive counseling is important for all of her clients. For clients that use this component of the program, their feelings are validated and normalized. For those clients who chose not to use the supportive counseling, Dawn thinks that it is still helpful for them to know that supportive counseling is available even if they don’t feel as though they need it at this time.
Dawn shared one story of an adult adoptee searching for her birth father. The client calls monthly for updates and ‘to know that I haven’t stopped looking’. Each conversation begins with the client quite anxious but after the conversation is completed, Dawn believes that she is calmed by the talk and is able to ‘continue with her week, knowing that we are still working on her behalf’.
Emily understands that both the information and support provided to clients are equally important. Whether receiving file information or searching for a birth relative, she knows that clients can greatly benefit from the opportunity to share and express their excitement, fear, and concerns about their experience. Emily recognizes that each client has a different story, and is happy to support clients throughout the process of connecting with a birth family member.
Lindsay joined MAC staff in 2012. With previous experience in social services, Lindsay knows how important it is to be responsive to client needs. Lindsay is available to answer questions and be a support person to all of her clients. This can ease some of the anxiety and fear that can sometimes be the result of the search process. Many clients want to share their experiences while also receiving reassurance that they are not alone in this journey.
Kathryn has worked at MAC since 2012. She knows that offering continuous support to her clients is essential. The clients are able to feel more comfortable knowing that their case is important. Kathryn was working on behalf of an adult adoptee who wanted to search for her birth brother. Since her birth brother wasn’t 21 years old yet, the outreach was made to his adoptive mother. Kathryn was able to have a conversation with the adoptive mother about her and her son having contact with his birth sister. At first, the adoptive mother was apprehensive because of past experiences. Kathryn offered support and explained the different options for contact. The client’s birth brother and his mother decided to start with anonymous correspondence. After the client wrote them the first letter, they agreed to exchange contact information with her. Sometimes birth relatives’ fears are put at ease after they receive the first letter and then feel more comfortable exchanging information, as well as from the reassurance and support that they receive from their worker.